Employment

Seasonal Wranglers are responsible for the day to day care of the corral, tack and horses. Wrangler’s first priority is the safety of the guest & horses. Wrangler must adhere to the horse program put in place by the Bar W while under the direction of the Head Wrangler.

Although hired as a Wrangler, employees must also be willing to do all jobs asked of them.

The season normally starts May 1st and ends October 1st. Preference will be given to Wranglers that are available for the entire season but students are encouraged to apply.

Wrangler duties include but not limited to:

grooming feeding and saddling horses
conduct safe and fun rides for the guests
ability to be in control of your ride and stay alert for any safety issues
help with evening activities
maintain fence and corrals
stack hay
operate a tractor to feed
inspect and hook up truck and trailer
must be a confident rider
must be able to communicate to guest how to ride, and have the fortitude to enforce it.
have a working knowledge of horses, tack, and ranch work
ability to engage the guest in conversation both on the trail and at the ranch
ability to put in long hours all season
valid drivers license
ability to lift 75 lbs repeatedly
As a wrangler, you are interacting with the guest often and must be able to think on your feet and keep the guest happy without violating Bar W rules and regulations.  All employees are required to have current basic first aid and CPR from the Red Cross before arriving at the ranch.

Overall and consistent with all management personnel policies and responsibilities, your role blends several functions and interactions with multiple departments within the Bar W.  While the office environment has many tasks and responsibilities that are indigenous to its own operating area, it must also interface with the different departments to ensure that the overall operations of the administration of the Bar W continue to run smoothly and efficiently.

Responsibilities include but are not limited to the administration, organization, and coordination of all office systems entailing: office supplies, internal computer equipment, telephone services, internet connections, voice mail, and e-mail; working with the Managing Partner and General Manager on organizational activities and specialized assignments; working with the accounting department on reporting; assisting Managing Partner General Manager on issues regarding the recruitment and introduction of new employees, record keeping, and insurances; coordinating office related activities such as staff meetings and management meetings, working within a team environment to determine the essential strategies for the ranch; and to assist in projects and assignments that will foster continued growth of all our endeavors..

Being a responsible, dedicated role model to the guests and staff; providing organized, punctual and intentional leadership, creativity, direction and supervision during activities, trips and around the ranch and in the Lodge; taking ownership for your personal attitude, behavior and knowledge building; working with other staff members to provide a quality experience for all guests; and adjusting one’s personal habits to the philosophy, policies and ideals of the ranch.

 Specific Short-Term Responsibilities Include:

1. Learn Bar W services & guest package offerings
2. Meet with all office personnel and learn specific responsibilities
3. Learn the different office systems and begin coordination of vendors and installations
4. Complete the required reading of ranch information
5. Work with the Managing Partner and General Manager to organize office and filing systems and special assignments
6. Assist with the office related organization
7. Attend staff meetings, record and distribute minutes and records
8. Answer phones
9. Other duties as assigned

 Long Term Responsibilities Include:

Specific Long Term Responsibilities Include:

1. Continue working with the Managing Partner and General Manager on organizational and special assignments
2. Overseeing the efforts of purchasing office supplies, equipment, and services
3. Overseeing the coordination of office equipment, software, and equipment vendors
4. Overseeing the organization and facilitation of office filing systems and libraries
5. Working with General Manager to recruit and welcome new employees and set up records and paperwork.
6. Working with accounting on recording and filing of receipts, invoices, checks, accounts receivable and accounts payable
7. Working with Department Managers to assist with staffing peak periods of work with temporary help
8. Overseeing the coordination of office and department communications
9. UPS, Fed-ex, US Postal Service, coordination, and distribution
10. Facilitation of vehicle registration, and record keeping.
11. Oversee the facilitation of keeping important documentation off-site
12. Payroll
13. Processing employee tips

Additional Activities

1. Work at least one night per week to oversee nighttime activities (seasonal)
2. Work with sales to respond to inquiries
3. Work with marketing to mail inquiry responses
4. Pick up Guests
5. Drive Guests
6. Answer Phones
7. Assist guests checking in and out
8. Potentially attend community meetings
9. Set appointments for General Manager/Managing Partner

Office Responsibilities (Assisting)

• Order lodge amenities
• Order guest goody items
• Office administration activities (banking, tip distribution, etc)
• Order merchandise for guest gift shop

Training

• Successful completion of Bar W Service Offerings
• Successful completion of RezStream reservation system
• You are required to have current first aid and CPR Red Cross certification. This is at your expense.

General Responsibilities

Under the direction of the Maintenance Manager, maintenance staff are responsible for the day to day care, organization, and cleanliness of the vehicles, grounds, shop, all buildings and structures and systems.  All employees must adhere to the Operations Document. Each staff member is a “Safety Manager” consistently operating and acting with safety as the first priority.

Being a responsible, dedicated role model to the guests and staff; providing organized, punctual and intentional leadership, creativity, direction and supervision during activities, trips and around the ranch; taking ownership for your personal attitude, behavior and knowledge building; working with other staff members to provide a quality experience for all guests; and adjusting one’s personal habits to the philosophy, policies and ideals of the ranch including a comprehensive understanding of and respect for our time-off/alcohol policies and procedures.

Specific Responsibilities

Although hired as maintenance staff, persons must be willing to do all jobs asked of them – which may include but not limited to housekeeping, assisting the Wranglers with Livestock and guests, taking guests to town, picking guests up from the airport and whatever else needs to be done on the ranch.

Ranch Hand/Maintenance duties include but are not limited to:

• Learn what we do, why we do it that way, and do it that way
• Lawn care, mowing, trimming and watering.
• Fence repair and maintenance
• Equipment maintenance and repair
• Carpentry, both building and repair work
• Plumbing repair and maintenance
• Sprinkler system operation, repair and maintenance
• Operating tractor to move materials, cut brush and level terrain
• Helping with evening activities including square dancing
• Maintaining fence and corrals
• Stacking up to 40 ton of hay a week
• Hooking up, inspecting and driving a truck and trailer
• Other duties as assigned

Personal Requirements

• Be able to engage guest in conversation both at meal times and around the Ranch
• Be able at times, to put in long hours,(6am to 9pm)
• Have good communication skills
• Ability to handle objects weighing up to 200 pounds
• Ability to stoop, bend, squat, twist, reach repeatedly without restriction
• Ability to lift up to 100 pounds repeatedly
• Being flexible in response to current and emergency situations and to shifts in responsibilities and assignments when camp is underway
• Problem solving skills
• Can “do” attitude
• Be a team player
• Ride for the “Brand”

Reports to: General Manager / Managing Partner

Job Description:

In the role of Marketing and Sales, the first responsibility is to ensure that ranch’s image and reputation is established and maintained as an informal, high quality, professional, customer focused facility. This is to be accomplished through providing focused, consistent, and high quality customer service and outreach in a professional manner at all times.

Responsibilities include but are not limited to the administration, organization, and coordination of all office systems and databases as they relate to marketing and sales. Working with the General Manager and Managing Partner on organizational activities and specialized events. Working with outside marketing agencies for pay per click campaigns, Google analytics, website, and social media campaigns. Utilization and updating various web-sites Bar W is listed on. Creating ads for print media. Working with affiliated Dude Ranch Associations to capitalize on membership. Working with Chambers of Commerce, Convention and Visitors Bureaus, Montana Tourism, Expedia, Booking.com, TripAdvisor, foreign Tour Operators, and travel agents. This position will also be involved with communicating with and booking guests as well as other duties as assigned. This is a ranch, so the successful candidate may be involved in helping in all areas of the Ranch’s operations.

Responsibilities Include:

• First you will need to learn what we do, how we do it, why we do it that way and then do it our way prior to suggesting changes.
• Work to establish the ranch as a preferred destination in Internationally, Nationally, Regionally, in Montana, Flathead Valley, and local Whitefish.
• Establish a solid working relationship with Montana Tourism Bureau, Glacier Country, Chambers of Commerce, Convention and Visitors Bureaus, and attend meetings.
• Establish solid working relationships with marketing agencies, industry associations, area outfitters , businesses, and travel organizations
• Fine tune all office systems – filing, computer, organizational flow, phones, supplies and databases
• Assist with booking guests and coordinating guest schedules
• Work with the Bar W team to develop and implement new vacation experiences

Digital Marketing

• Manage all third-party website listings
• Research and identify new listing possibilities
• Design and implement monthly e-mail blasts to database
• Coordinate with outside agencies to manage pay-per-click campaigns
• Manage and make required adjustments to website using Word Press
• Create and upload blogs to the web-site on a monthly basis or sooner
• Be responsible for photos taken on the ranch for marketing purposes include website updates
• Manage social marketing campaign – Facebook, Twitter, Youtube, Instagram, Pinterest

Advertising

• Make recommendations for print and online advertising
• Participate in Association co-op opportunities
• Track analytics of ad performance
• Design and create multiple ads using Adobe Creative Cloud
• Improve and update direct mailer material as necessary

Other

• Work with and coordinate with public relations outlets including travel writers, cause marketing campaigns, donations, and magazine articles
• Manage Association Memberships and vendor contracts
• Continually research travel marketing opportunities and contacts
• Actively participation in brand reputation management using review websites
• Record all guest comments
• Manage ranch pricing strategy updating all necessary materials
• Oversee the creation of memory DVD’s for each package guest during the summer months

Chamber of Commerce / Convention Bureaus / State Tourism/ Other Travel Organizations

• Work with travel organizations to maximize Bar W exposure and participation
• Attend meetings regarding Montana tourism
• Identify opportunities for Bar W personal to attend and participate
• Update all event calendars and listing information
• Utilize marketing tools established by organizations

Sales (Assisting)

• Responding to inquiries and following up and through
• Book reservations (will be required to complete RezStream System Training)
• Manage and Coordinate Events – corporate, weekend, weddings, dinners, etc.

Experience

• Prior experience using computers including Microsoft Office and Adobe Creative Programs
• Excellent communication and people skills-both verbal and written
• 3 years prior experience in marketing and sales preferably in hospitality or tourism industries.
• 3 years experience utilizing Facebook, Twitter, Pinterest, Snapchat, and other social platforms for the marketing of a commercial facility – preferably in hospitality or tourism industries.

Behavioral & Physical Requirements

• The ideal candidate must be a team player, have a “can do” attitude, is flexible, and self motivated
• Ability to work well with people while providing the best vacation experience to each guest
• Ability to manage and coordinate multiple projects, problems and requirements concurrently.
• Ability to feel comfortable being around horses.
• Excellent written and oral communication skills
• Ability to bend, stoop and reach without restriction.
• Ability to lift up to 75 – 100 pounds